The Process Change Continuum
Drivers of Business Process Optimization & Improvements
Business requirements vs. business systems requirements
Objectives of Business Process Optimization
CBPOI critical success factors
Stakeholder and SME Analysis
Enabling technologies
Process redesign vs. incremental improvement
Vertical alignment of work activities
Optimizing cross-functional workflows
Aligning BPOI to business strategy
Transformational reengineering
Cross-enterprise value stream analysis
Developing Lean Business Processes
Action and Vision Statement
Process identification and selection
Obtaining management commitment
Acquiring process understanding
Creative process design
Implementation of the new process design
Eight Types of Wastes
Gemba Walk
Spaghetti Map
Functional Flow Diagrams
The Impact of Six Sigma on The Organization
R-D-M-A-I-C-R Methodology Overview
Creating a Shared Need