Milton K.

After more than 25 years of oil and gas manufacturing industry experience with companies such as ARAMCO, ADNOC, and the major petrochemical companies, Dr. Krivokuca redirected his career to higher education. He has instructed master’s classes related to critical thinking in the application of Quality theories and was the Master of Science Quality Assurance Program Coordinator at California State University Dominguez Hills. He has also instructed Quality classes at California State University Fullerton, Illinois State University, Meta Business School, University of California Riverside, and University of Redlands. He has advised and provided guidance in developing their research theses to more than 400 master’s degree seeking students. Dr. Krivokuca conducts numerous ASQ certification training classes (CMQ/OE, CQE, CQA, CSSGB, CSSBB, CQI, CQT, CCT, and CQIA). He also serves as a subject matter expert and assists ASQ with curriculum development of training materials. He has assisted nearly 1,000 ASQ certification seeking students and attained a nearly 90% pass rate for the candidates attending his classes. He was also a contributing author and subject matter expert for the content contained in the 4th edition of the CMQ/OE Handbook and a past-chair of the ASQ Quality Management Division. His undergraduate degree is in Management Science, and his advanced degrees include an MBA, MA, and a DBA. Additionally, his numerous professional certifications include: CQIA, CMQ/OE, CQA, CQT, CQPA, CCT, CQE, CSSGB, CSSBB, and CPM. Dr. Krivokuca has delivered lectures at global Quality conferences and has spoken on ASQ TV. To date, he has delivered papers in Viet Nam, Jamaica, Hong Kong, Trinidad, China, and The UAE, as well as countless locations in the United States and Canada. Many of these paper presentations have been to audiences where Quality has not been a traditional focus. Industries such as banking and finance, airline support operations, healthcare, law enforcement, and higher education are several examples of non-traditional applications of Quality. He has conducted ASQ certification classes in the United States, Trinidad, United Arab Emirates, Saudi Arabia, and Ghana. His topics include current Quality methodologies as practiced by world-class organizations. He frequently presents short training sessions related to the application of Quality in all areas where processes are required to support the business functions of any organization to visiting senior managers and directors from various Chinese industries and governmental agencies. Dr. Krivokuca is recognized a Subject Matter Expert in the following organizational topics: TQM, Six Sigma, Lean, Root Cause Analysis, Basic SPC for the non-technical professional, Problem Solving, and Applying the Seven Basic Tools of Quality to service operations. He has assisted many companies to help establish a basis for successful implementation of TQM, ISO, Lean, and Six Sigma methodologies by emphasizing the importance of employees in an organization and evaluates their need to understand how all employees contribute to the success of any organization. Many of his oil and gas manufacturing industry experiences are utilized in the classroom to provide specific examples of the practical application of Quality concepts.